Revised Debt collection guideline released
The ACCC and the Australian Securities and Investments Commission today released an updated version of their joint Debt collection guideline: for collectors and creditors publication.
The revised guideline aims assist creditors, collectors and debtors to understand their rights and obligations, and ensure that collection activity is undertaken in a way that is consistent with the Commonwealth consumer protection laws.
This publication has been updated to reflect new communication technologies developed since the 2005 version of the publication, including the use of social media platforms and auto-dialers, and significant changes to the law, such as the introduction of theAustralian Consumer Law in 2011, the National Consumer Credit Protection Act 2009and new privacy laws and principles.
For more information read theDebt collection guideline: for collectors and creditors publication or the full media release.